Last Updated: May 18, 2026

At Halim Transfer, customer satisfaction is important to us. This Refund Policy explains the conditions under which cancellations and refunds may be requested for our transportation services.

By making a reservation through our website, you agree to this Refund Policy.

1. Free Cancellation & Full Refund

Customers are eligible for a 100% full refund if the reservation is canceled at least 24 hours before the scheduled pickup time.

Approved refunds will be processed to the original payment method used during booking.

2. Cancellations Within 24 Hours

Reservations canceled less than 24 hours before the scheduled pickup time may be:

• Non-refundable, or
• Subject to partial refund evaluation depending on operational circumstances

Halim Transfer reserves the right to assess such requests individually.

3. No-Show Policy

If the passenger:

• Does not arrive at the pickup location,
• Cannot be reached through provided contact details, or
• Fails to appear within the reasonable waiting period,

the reservation may be considered a no-show and no refund may be issued.

4. Refund Processing Time

Approved refunds are generally processed within 5–14 business days, depending on the customer’s bank or payment provider.

Processing times may vary based on banking procedures and international transactions.

5. Payment Processing Fees

In some cases, non-refundable transaction or banking fees charged by payment providers may be deducted from the refunded amount where legally permitted.

6. Service Interruptions & Company Cancellations

If Halim Transfer cancels a reservation due to:

• Operational issues
• Vehicle unavailability
• Safety concerns
• Technical failures
• Force majeure events

customers may be offered:

• A full refund, or
• An alternative transfer solution where available

7. Force Majeure

Refunds may not be guaranteed for disruptions caused by circumstances beyond reasonable control, including:

• Severe weather conditions
• Natural disasters
• Government restrictions
• Airport closures
• Civil emergencies

Each case will be evaluated individually and fairly.

8. Contact for Refund Requests

To request a cancellation or refund, customers should contact us as soon as possible through:

https://halimtransfer.com/contact

Please include:

• Reservation number
• Full name
• Pickup date
• Contact information

to help us process the request efficiently.