Last Updated: May 18, 2026

This Service Delivery Policy explains how transportation services booked through Halim Transfer are provided and fulfilled.

As Halim Transfer offers transportation and airport transfer services, no physical products are shipped to customers.

1. Nature of Services

Halim Transfer provides:

• Airport transfer services
• Private transportation
• Hotel transfers
• Chauffeur services
• City-to-city transportation

All bookings made through our website relate exclusively to transportation services.

2. Reservation Confirmation

After a successful booking:

• Customers may receive a confirmation via email, WhatsApp, phone call, or other available communication methods.
• Reservation details will include pickup information, travel date, and service-related instructions where applicable.

Service fulfillment begins on the scheduled reservation date and time.

3. Service Delivery Method

Transportation services are delivered in person through our drivers and vehicles at the agreed pickup location.

Typical pickup locations may include:

• Airports
• Hotels
• Residences
• Offices
• Tourist locations
• Other customer-designated addresses

4. Pickup Responsibilities

Customers are responsible for:

• Providing accurate pickup and drop-off information
• Being present at the agreed pickup location on time
• Providing correct flight details where airport pickup service is requested
• Maintaining reachable contact information

Delays caused by inaccurate information may affect service delivery.

5. Airport Pickup Services

For airport transfers:

• Drivers may monitor flight information when provided by the customer.
• Pickup times may be adjusted reasonably for flight delays.
• Additional waiting charges may apply for excessive delays unrelated to flight operations.

6. Service Areas

Halim Transfer provides services in selected operational regions and destinations.

Availability may vary depending on:

• Distance
• Operational capacity
• Traffic conditions
• Seasonal demand

7. Delays & Operational Conditions

While we aim to provide timely transportation services, delays may occasionally occur due to:

• Traffic conditions
• Weather conditions
• Road closures
• Airport congestion
• Force majeure events

Reasonable efforts will be made to minimize disruptions.

8. Failed Service Delivery

Service delivery may be considered unsuccessful if:

• The customer cannot be reached,
• Incorrect pickup information is provided,
• The passenger fails to appear within the waiting period,
• Unsafe conditions prevent transportation.

In such cases, refund eligibility will be evaluated under our Refund Policy.

9. Contact

For questions regarding transportation services or reservations, please contact us through:

https://halimtransfer.com/contact